t20 baji Privacy Policy
This document explains in full how your personal information is collected, used, stored, and kept secure. We believe transparency and accountability are the foundation of lasting trust.
Last updated: June 2025
1 Introduction
t20 baji ("we", "our", or "platform") operates an online gaming and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected from you when you visit our website, create an account, or use our services, and how that information is used.
By registering an account or using the services on this platform, you are considered to have accepted the terms of this Policy. This Policy is an integral part of t20 baji's Terms and Conditions — reading both documents together will give you a complete understanding of the terms of use of our platform.
This Policy applies only to t20 baji's own website. For third-party links or services, the privacy policy of the relevant organisation will apply.
2 Information Collection
We collect information in two main ways: directly from you, and automatically through your device and browser.
2.1 Information You Provide Directly
- At registration: full name, date of birth, mobile number, and email address.
- For identity verification: a copy of your National ID card or passport (as part of KYC verification).
- Financial transaction details: bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals).
- Support messages: what you write via live chat or email.
- Preferences and settings: language, notifications, and responsible gaming limit information.
2.2 Automatically Collected Information
- IP address and approximate location.
- Device type, operating system, and browser version.
- Session duration, pages visited, and click patterns.
- Betting and gaming activity logs (stakes, outcomes, timestamps).
- Transaction history (amounts, dates, methods).
3 Purpose of Use
t20 baji uses the collected information for the following purposes:
3.1 Account and Service Management
Information is used to create, verify, and secure your account; process transactions; provide bonuses and promotions; and ensure technical support for the service.
3.2 Security and Fraud Prevention
Information is analysed to detect and prevent unauthorised access, money laundering, identity fraud, and other unlawful activities.
3.3 Responsible Gaming
By monitoring user gaming behaviour, we try to identify potentially problematic patterns and, where necessary, inform users about responsible gaming tools and support.
3.4 Communication and Support
Your contact details are used to send account updates, transaction confirmations, security alerts, and other important service-related messages.
3.5 Service Improvement
Usage patterns are analysed to improve platform performance, game variety, and the overall experience.
4 Cookies and Tracking Technologies
Cookies and similar technologies are used on the t20 baji website. Cookies are small text files stored on your browser or device.
4.1 Types of Cookies
- Essential cookies: Required to maintain login sessions, security, and core functionality.
- Functional cookies: Used to remember language preferences and customisation settings.
- Analytical cookies: Used to analyse website traffic and usage patterns.
- Marketing cookies: Used to display relevant advertisements — you have the option to disable these.
4.2 Cookie Control
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some platform functionality.
5 Sharing Information with Third Parties
t20 baji does not sell or rent your information. However, in certain circumstances, limited information may be shared with selected third parties:
5.1 Service Providers
Payment processors (bKash, Nagad, Rocket, Upay), technology companies, game studios, and cybersecurity specialists receive limited access to relevant information and are contractually bound to meet our privacy standards.
5.2 Legal Obligations
Information may be disclosed in response to court orders, lawful requests from investigative authorities, or requirements under applicable law.
5.3 Business Transfers
In the event of a company merger, acquisition, or restructuring, user information may be transferred, but the protections under this Policy will remain in effect.
Before sharing information with third parties, we ensure they meet the required data protection standards.
6 Data Security
The security of your information is one of our primary priorities. t20 baji has implemented the following technical and organisational measures:
- All website communications are secured with SSL (Secure Socket Layer) encryption.
- Sensitive information (passwords, financial details) is stored in encrypted format.
- OTP (One-Time Password) verification is enabled for accounts.
- Regular security audits are conducted on the database.
- Internal security is maintained through staff training and access controls.
However, no one can guarantee 100% security on the internet. For this reason, we ask that you never share your password with anyone and exercise caution when using public Wi-Fi.
7 Data Retention Period
t20 baji retains your information for as long as it is needed for the service or required to meet legal obligations.
7.1 Account Information
Information is retained while the account is active. Even after an account is closed, financial transaction records and KYC information are kept for the legally required period.
7.2 Transaction Records
Financial transaction information (deposits, withdrawals) is retained in accordance with accounting requirements and applicable regulations.
7.3 Gaming Activity Logs
Gaming logs are retained for a set period for the purposes of dispute resolution and security.
8 User Rights
You have certain rights regarding your personal information:
8.1 Right of Access
Upon request, we will provide a summary of what information we hold about you.
8.2 Right to Rectification
If your name, mobile number, or other details are incorrect, you may request corrections. Most information can be updated directly from your account settings.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, where legal obligations exist or a dispute is ongoing, it may not be possible to delete all information immediately.
8.4 Right to Object
You may object at any time to marketing messages or certain types of data processing. Promotional email subscriptions can be cancelled from the "Notifications" section of your account settings.
To exercise these rights, please contact our support team. We aim to respond within 30 business days.
9 Protection of Minors' Information
All services on t20 baji are strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Date of birth is verified at account registration, and accounts that raise concern are subject to additional verification.
If you believe a minor has created an account on our platform, please notify our support team immediately. The relevant account will be closed promptly and any collected information will be deleted.
10 Policy Changes
t20 baji reserves the right to update this Privacy Policy as needed. For significant changes, we will notify users in the following ways:
- A notice will be displayed on the website's main page.
- A summary of the changes will be sent to the registered email address.
- A consent notice for the new policy may be shown at login.
Continued use of the platform from the date a change takes effect will be taken as acceptance of the new policy. The latest policy will always be available on this page.
If you have any questions about this Policy or need assistance regarding your information, you can also visit our FAQ section, which contains answers to common privacy-related questions.
11 Contact
For any questions about this Privacy Policy, requests to correct your information, or complaints, please contact our support team. We provide assistance in both Bengali and English.
To learn more about t20 baji or read about our work and values, visit our About Us page.